Who is responsible

Roventa Εξοπλισμός Προπόνησης Μον. Ι.Κ.Ε., Κανακάρη 142, 262 21 Πάτρα, Ελλάδα. Contact the Data Protection Officer: [email protected].

Legal framework

Personal data management is carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable legal framework in: Greece. In the event of any conflict between this policy and applicable legal provisions, the law prevails.

What we collect

When placing an order, we collect only the information necessary for its fulfillment: full name, postal address, email address, phone number, and the selected items. Credit and debit card details are neither collected nor stored on this website. During your visit, technical data such as IP address, browser type, and visited pages are recorded via cookies, as described below.

• Contact details and delivery address: full name, postal address, email address, phone number.
• Transaction information: purchase history, selected payment method, and billing details.
• Technical telemetry data: IP address, browser type, and device operating system.
• Communication records and messages with customer support.

Why we use it

• To fulfill and dispatch orders, as well as handle potential returns.
• To respond to your inquiries and provide accurate information regarding your order.
• To protect website infrastructure and analyze its performance.
• For sending newsletters, solely with your consent, with the right to unsubscribe in every communication.

Cookies and browser data

The website uses small data files in your browser. Strictly necessary cookies ensure the proper operation of the cart and the checkout request process and always remain active. Statistics cookies allow us to evaluate overall page traffic. Advertising cookies are installed solely if you provide your explicit consent through the relevant banner. You retain the right to withdraw your consent at any time via the

Recipients of personal data

Partner courier services receive delivery details. The payment service provider receives only the details required to complete the payment. Hosting and analytics providers process information on our behalf under strict contracts. We never grant access to or sell your personal data.

The company fully complies with European and Greek data protection legislation and strictly states that it does not sell, exchange, or trade customer personal data with third parties.

Data retention period

Transaction records are retained for the period required by tax legislation and are subsequently deleted. Account data remains until deleted by you. Analytics data is retained for 14 months.

Your rights

In accordance with the General Data Protection Regulation (EU GDPR 2016/679) and Greek Law 4624/2019, you retain the right to access, rectify, erase, restrict processing, data portability, and object by submitting a request to [email protected].

Security

The store does not collect, store, or process payment card data, as transactions are conducted exclusively via free cash on delivery upon receipt or via direct bank transfer.

Questions about this policy

Contact us by email at [email protected] or call +30 334 900 997 during Mon-Fri 08:15 - 16:30, Sat 09:15 - 13:30. We reply to all inquiries within one business day.

Merchant

Roventa Εξοπλισμός Προπόνησης Μον. Ι.Κ.Ε.

Registered address

Κανακάρη 142, 262 21 Πάτρα, Ελλάδα

Email

[email protected]

Phone

+30 334 900 997

Working hours

Mon-Fri 08:15 - 16:30, Sat 09:15 - 13:30

Registration

ΑΦΜ: 523800951